PRIVACY POLICY

At Kaaya Research Limited, we are committed to safeguarding the privacy and data protection rights of our website visitors, panelists, and clients. This Privacy Policy outlines the types of data we collect, how we use and protect it, and your rights in relation to your personal information. Please read this policy carefully to understand our practices regarding your data and how we process it. This Privacy Policy applies to all our online activities and interactions.

Information We Collect. 

We may collect various types of data, including but not limited to:

Personal information provided by you, such as your name, email address, phone number, and other contact details when you engage with our website, surveys, or communication channels.

Survey responses and other data you provide when participating in our research studies or panels.

Information about your device, browser, and usage patterns through cookies and similar technologies. Please refer to our Cookie Policy for more details. How We Use Your Information.

We use the collected data for purposes including, but not limited to Administering our website and services and ensuring their smooth operation. Conducting research studies, surveys, and panel activities. Communicating with you, providing updates, and responding to your inquiries.

Developing and enhancing our products, services, and features.

Complying with legal obligations and protecting our legitimate business interests. Data Transfer and Security

In some instances, we may transfer your personal data to processors or countries outside Zambia for processing and storage. If such transfers occur, we ensure your data is adequately protected and handled per applicable data protection laws. We only transfer data to countries recognized by relevant authorities as providing an adequate level of data protection.

We maintain appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your personal data, we cannot guarantee the security of the information you transmit to us.

Your Rights Under Zambian data protection law, you have certain rights, including:

The right to access your personal data.

The right to rectify inaccurate or incomplete data.

The right to erase your data under certain circumstances.

The right to restrict processing in certain situations.

The right to object to processing based on legitimate interests.

The right to data portability under specific conditions.

To exercise your rights or if you have questions about your data, please contact us using the information provided below.

Children's Privacy

We do not knowingly collect personal information from individuals under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove such data from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions, concerns, or requests related to your personal data, this Privacy Policy, or our data protection practices, please contact our Data Protection Officer a  Plot 1264, Fulwe Road, Rhodespark, Lusaka. Zambia, 40101 

You may also contact us by mail at the following address:

info@kaayaresearch.com

We are committed to addressing your inquiries and concerns promptly and in compliance with applicable data protection laws.

This Privacy Policy is effective as of  January  2024